Evaluation of public transport maps in urbane bus terminals in Curitiba

Abstract

This study investigated the quality of the information depicted and the communicational effectiveness of the RIT-URBS map, available at public transport terminals in Curitiba. In order to achieve such purpose, we conducted an analytical study (to identify graphical and informational problems), followed by interviews with 70 users in public transport terminals. The results demonstrated that the map has several problems, which lead it to be ignored by passengers, becoming an obsolete information system in the places where it is located.